Effective Date: April 6, 2026 | Business: Joyful, Calm, and Well, LLC
Joyful, Calm, and Well, LLC is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you engage with our website, book services, enroll in programs, or communicate with us. By using our services, you agree to the practices described in this policy.
1. Who We Are
Joyful, Calm, and Well, LLC is a Georgia limited liability company providing integrative health services across Georgia, North Carolina, South Carolina, and virtually around the world. We are the data controller for the personal information we collect. If you have any privacy-related questions, please contact us using the information in Section 10.
2. Information We Collect
2.1 Information You Provide Directly
Full name and contact information (email address, address, phone number)
Payment and billing information (processed securely through Stripe)
Health history, intake forms, and session notes relevant to the services you receive
Communications you send via email, contact forms, or messaging platforms
Corporate contact details and organizational information for business engagements
2.2 Information Collected Automatically
Website usage data (pages visited, time on site, browser type) via website analytics
IP address and approximate location data
Cookies and similar tracking technologies (see Section 8)
2.3 Information from Third-Party Platforms
When you book through TidyCal, enroll through Podia, or attend sessions via Zoom, those platforms may collect additional information governed by their own privacy policies. We receive only the information necessary to confirm and deliver your services.
3. How We Collect Information
Online booking forms via TidyCal
Course and program enrollment via Podia
Session intake and health history forms (provided directly through Google Workspace)
Email correspondence and contact form submissions
Payment checkout via Stripe (embedded in Podia or TidyCal)
Corporate inquiry forms and signed Service Agreements
Website analytics tools
4. How We Use Your Information
We use your personal information to:
Schedule, confirm, and deliver individual and group services
Process payments and issue invoices
Provide clinical and coaching support informed by details you provide about yourself
Communicate with you regarding your services, scheduling, and program access
Send program-related updates, reminders, and materials
Improve our services and client experience
Comply with legal, licensing, and professional obligations
Respond to inquiries and resolve disputes
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
For the email newsletter and/or marketing list, you will be asked to opt in explicitly. You may unsubscribe at any time.
5. Legal Basis for Processing (GDPR)
For individuals located in the European Economic Area (EEA) or United Kingdom, we process personal data on the following legal bases:
Contract performance: to deliver services you have booked or enrolled in
Legitimate interests: to maintain business records and improve our services
Legal obligation: to comply with professional licensing and applicable law
Consent: for any optional communications such as newsletters or marketing
6. California Residents — CCPA Rights
If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):
The right to know what personal information we collect and how it is used
The right to request deletion of your personal information
The right to opt out of the sale of personal information (we do not sell personal data)
The right to non-discrimination for exercising your CCPA rights
To exercise any of these rights, please contact us using the information in Section 10.
7. Data Sharing & Third-Party Services
We share your information only with third-party services necessary to operate our business. These providers are contractually obligated to handle your data securely and in accordance with applicable law.
Stripe — payment processing. Stripe processes all credit and debit card transactions. We do not store card numbers. Stripe's privacy policy is available at stripe.com/privacy.
Google Workspace — email, forms, intake paperwork, client files are maintained in Google Workspace’s HIPAA-compliant account and subject to Google’s privacy policy.
Podia — course and program delivery platform. Enrollment data, access records, program communications, and email are managed through Podia.
TidyCal — appointment scheduling. Booking information, including name, email, and session type, is collected and stored by TidyCal.
Zoom — video session delivery. Sessions conducted via Zoom are subject to Zoom's privacy policy. Sessions are not recorded without explicit consent.
Bank/ACH Transfer — for corporate invoicing. Payment details exchanged for this method are used solely for transaction processing and retained only as required for accounting and legal compliance.
8. Cookies & Tracking Technologies
Our website may use cookies and similar technologies to improve functionality and analyze traffic. You may adjust your browser settings to decline cookies; however, some features of the site may not function as intended if cookies are disabled.
We do not use third-party advertising cookies or cross-site tracking for ad targeting.
9. Data Security & Retention
We take reasonable and appropriate measures to protect your personal information from unauthorized access, disclosure, alteration, or loss. These measures include:
Use of reputable, security-certified third-party platforms (Stripe, Podia, TidyCal, Zoom, Google Workspace)
Password-protected accounts and access controls
Secure communication practices for sensitive health information
We retain personal data for as long as necessary to deliver services and fulfill legal and professional obligations. Health-related records are retained in accordance with applicable state law in Georgia, North Carolina, and South Carolina, as relevant to the services provided. You may request deletion of your data at any time, subject to any retention obligations we are required to honor.
10. Your Privacy Rights
Regardless of your location, you have the right to:
Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal data (subject to legal retention obligations)
Opt out of any marketing or newsletter communications at any time
Lodge a complaint with your applicable data protection authority
To exercise any of these rights, please contact us in writing:
Business: Joyful, Calm, and Well, LLC
Location: Athens, Georgia
Website: allisondurazo.com
Email: allison@allisondurazo.com
We will respond to all privacy requests within 30 days.
11. Children's Privacy
Our services are not directed to children under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided personal information to us, please contact us immediately so we can delete it.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, the revised policy will be posted on our website with an updated effective date. We encourage you to review this policy periodically. Your continued use of our services after any changes constitutes acceptance of the updated policy.
This Privacy Policy was last updated on April 6, 2026.